Privacy policy

Español

Last updated November 11, 2026

CharterShare, operated by Landed Inc. of Toronto, Ontario, Canada (“CharterShare”, “we”), organises charter groups: travellers and hotel guests going the same way share a private plane around Costa Rica. CharterShare is not an airline and doesn't operate flights. Your group charters the whole aircraft from a licensed charter operator in Costa Rica; CharterShare organises the group. This policy explains what we collect, why, where it goes, how long we keep it and the choices you have. It follows Costa Rica's Law 8968 on the protection of personal data.

What we collect

  • Your name, phone number (including your WhatsApp number) and email address.
  • Trip details: dates, airports or hotels, number of passengers, bags and any notes you give us.
  • Messages you send us on WhatsApp or through this site (including photos, documents and voice notes, which we turn into text), and your replies to booking confirmations.
  • For a confirmed flight, on a private web page (never in WhatsApp): each passenger's name as on their ID, nationality, passport or ID number, date of birth, body weight and bag weight.
  • If you work at a partner hotel: your hotel, role and the guest details you add.

How we use it

  • To match you with other travellers, form your charter group and arrange the flight with the operator.
  • To send you booking messages, reminders and updates, including on WhatsApp.
  • To give the charter operator what it needs to fly you safely: the passenger manifest, ID details and weights for weight-and-balance. For hotel guests, we share flight status with your hotel.
  • We use an AI assistant to read and reply to messages and to help staff manage bookings. A person can review any conversation, and you can ask for one at any time.

We do not sell your information or use it for advertising.

Your consent

We collect your details with your consent: when you message us, fill in a form, or when your hotel confirms you agreed to hear from CharterShare. We only start a WhatsApp conversation with people who agreed to it.

Anonymous site statistics

To improve the site we count visits, which pages and buttons are used, and which routes and dates people search for. This uses a random ID stored in your browser, not your name, phone number, what you type, or your IP address.

Who processes it, and where

We use service providers to run CharterShare. Some are outside Costa Rica, mainly in the United States, so your details are transferred there. Each provider only processes data to provide its service to us:

  • Meta (WhatsApp Business messaging)
  • Supabase (database) and Vercel (hosting)
  • Anthropic (AI assistant) and OpenAI (turning voice notes into text)
  • Resend (email)
  • The licensed charter operator flying your group, in Costa Rica

How long we keep it

  • Passport, ID, date-of-birth and weight details: deleted automatically 2 days after the flight.
  • Booking records and messages: for as long as needed to run your trip and meet legal, accounting and safety requirements, then deleted.
  • Your WhatsApp opt-in: until you reply STOP.

Your rights

  • Reply STOP on WhatsApp at any time to stop messages from us.
  • You can ask to see, correct or delete your information, or withdraw your consent: send us a WhatsApp message saying “delete my data”, or ask your hotel to contact us. We act on it within 30 days.
  • You can also contact Costa Rica's data protection agency (PRODHAB).

Changes

If we change this policy, we'll update the date at the top of this page.